FAQ
GIFT CARDS
Yes we do currently have Gift Cards available for purchase at the front desk of our Mainstore
They come in $100, 300, 500, and 1000 Lindens cards.
NOTE: If you are trying to use a gift card and it is saying it’s blocked, please refer to the “I have a gift card that is showing as blocked” FAQ
We pride ourselves on the products & services that we create for the Second Life community. Sadly, the security of our gift cards was compromised in May 2020 and for this reason, we immediately stopped accepting our older gift cards in May 2020. For those affected we allowed the old gift cards to be exchanged for store credit until the end of 2020.
That window has passed & we will no longer exchange old gift cards for store credit.
We do accept gift cards with our new logo that are for sale in the main store. Thank you for your support and for being a part of our community.
Games
Getting to grips with a new game can be part of the fun of playing, but we know it can be daunting! Some helpful tips are:
- For all of our games we publish a “How To Play” blog post, so check our website
- Once you put on your HUD, there will often be help and clues in local chat, so pay attention to everything the HUD tells you!
- Other Peas love to help, so ask in the Group Chat. Please only ask in general terms (e.g. “Can anyone help me with the Cirque game?”) to avoid any spoilers for those who have not yet played.
If you can’t enter a region, you should contact the owner of the region to solve the issue first. Possible reasons for not being able to enter a region are:
- The region might be offline
- You are banned
- You don’t have moderate or adult regions enabled.
Please note that MadPea is not responsible if you are banned from a store/region and are not able to complete any game or hunt.
First, try removing your HUD and then re-adding it. Then try relogging, because many times it is a lag-based issue.
If it is still glitching after that, please file a support ticket at http://support.madpeagames.com/. A CSR will be in contact within 24-48 hours.
Try going to another sim and attaching it there. Also try taking off some of your avatar attachments since there are a limited number of attachment points. If that doesn’t work, please try a relog.
Yes, In many of games, our HUD systems save your game where you left off.
However, our escape room games, such as the Deadly Dungeon & the Ghostly Gaol, will require you to start over from the beginning of the game.
Of course! Other Peas love to help out. Make sure you join our MadPea (or MadPea Unlimited) group, and just ask for assistance. Be careful to not post spoilers, just ask for help in the game or hunt you are in at the moment.
The help you get will be from other players. These helpers are NOT part of the MadPea crew. They are fellow Peas who have already played the game so please be nice to them!
You may see MadPea crew in channel (their text will be bold), but they are not allowed to give clues or hints, so please don’t ask them directly.
Product
MadPea items are sold “as is”. Permissions can not be changed. Additionally, MadPea does not accept custom requests.
MadPea has a no refund policy and only offers refunds on double purchases. In the case of a double purchase, please send your request and transaction history on a notecard to Pandagroov Windstorm.
Send your refund request and transaction history on a notecard to Pandagroov Windstorm, who will refund you.
We have a rezzer platform located at https://maps.secondlife.com/secondlife/MadPea/127/27/2563 that contains many of our items too big to display in the store.
If you still do not see what you are looking for there, contact Customer Service who will be happy to rez an item for you.
For items purchased in the store, click the redelivery sign at the front desk in the mainstore: HERE
For items purchased via the marketplace, visit the marketplace for redelivery.
Please note that MadPea is not responsible for old-style gacha and other transferable products purchased through other MarketPlace vendors.
Go to the front desk of the main store and click the redelivery sign on the front of the desk: HERE
1) Be sure of your purchase BEFORE you play! MadPea does not refund for Gacha purchases for any reason other than that mentioned here in our policy. Read the posters on the machines for information on the items. We may have special made displays from when an item was at an event, or someone may have modified an item you see on display elsewhere. MadPea is not responsible for your purchase if you have not read the information provided on the image key before buying!
**If you have questions about any of our gacha items, please ask in the MadPea groups or reach out to our CSR team before purchasing.**
2) You are responsible for your gacha purchases once they are in your inventory. The majority of our items are boxed in mesh packaging, and all of our gacha items are mesh items. If you lose an item upon rezzing it, a relog can usually fix that. If you delete the item, it gets picked up by someone else, etc, we will not replace it for you. Remember, you are responsible for your items!
3) All gacha items from MadPea machines, no matter the year of creation or status of the machine, are NOT available to be traded for copy versions.
4) All gacha items are transferable upon purchase. If an item is not delivered, please send a notecard with your transaction history of purchases from that machine (copy/pasted to a notecard in-world, please) and a screenshot (using gyazo, lightshot, etc and not a snapshot through your viewer, please) of the items that did make it into your inventory. PLEASE NOTE that we cannot look up the history to see what item was not delivered. We will, therefore, not send you any random item from that machine as replacement. You may be refunded for any non-delivered items. If you accidentally decline an item, you may file a ticket (https://support.madpeagames.com/) with PROOF that you have declined the item (a screenshot via gyazo, lightshot, etc. of local chat will be enough) and it can replaced.
✄ This policy has been updated as of 2025 with the reinstating of gachas within Second Life.
General
Shoppers can earn 10% store credit on general purchases of most MadPea items. Exceptions include gift cards, gacha-like/follow-up/next-up machines, location hunt objects, and MarketPlace purchases.
Select Marketplaces purchases can earn L$100 store credit, and those items come with info and instructions on how to claim said credit.
Please note that if a discount sale is on, the sale discount will override the store credit discount, being the higher value. No credit will be earned on these purchases.
You can submit a ticket for support to http://support.madpeagames.com/ and our CSRs will get back with you within 24-48 hours.
Please note that if you are a role player in Second Life in need of customer service from our team members, we kindly ask that you approach for help out of character (OOC), and be understanding of any of our crew that may ask you to please continue the conversation OOC when needed, so that we may give you the proper customer service promptly.
We know our Peas are bursting with enthusiasm, but we don’t accept game ideas or concepts. We have enough ideas of how to surprise you well into the next millennium!
We love to hear from our Peas! Contact us at [email protected]
You bet we do! You can follow our social media to keep up to date with what’s going on at MadPea as well as sneak peeks, contests, and giveaways!
Flickr: https://www.flickr.com/photos/madpeaproductions/
Facebook: https://www.facebook.com/MadPea
Primfeed: https://www.primfeed.com/madpea
Youtube:https://www.youtube.com/channel/UC-W1pruw6TnlGL8S0hffG6Q
Instagram: https://www.instagram.com/madpeaproductions/
Twitter: https://twitter.com/MadpeaGames
There is lots to discover at MadPea and always new games, products, competitions, giveaways and madness! Keep up to date in the following ways:
– Check our website, https://www.madpeagames.com/.
– Read Group Notices for the last 14 days of events and announcements
– Ask in Group Chat!
