FAQ
GIFT CARDS
Yes we do currently have Gift Cards available for purchase at the front desk of our Mainstore
They come in $100, 300, 500, and 1000 Lindens cards.
NOTE: If you are trying to use a gift card and it is saying it’s blocked, please refer to the “I have a gift card that is showing as blocked” FAQ
We pride ourselves on the products & services that we create for the Second Life community. Sadly, the security of our gift cards was compromised in May 2020 and for this reason, we immediately stopped accepting our older gift cards in May 2020. For those affected we allowed the old gift cards to be exchanged for store credit until the end of 2020.
That window has passed & we will no longer exchange old gift cards for store credit.
We do accept gift cards with our new logo that are for sale in the main store. Thank you for your support and for being a part of our community.
Games
Getting to grips with a new game can be part of the fun of playing, but we know it can be daunting! Some helpful tips are:
- For many of our games we publish a “How To Play” blog post, so check our website
- Once you put on your HUD, there will often be help and clues in local chat, so pay attention to everything the HUD tells you!
- Other Peas love to help, so ask in the Group Chat. Please only ask in general terms (e.g. “Can anyone help me with the Cirque game?”) to avoid any spoilers for those who have not yet played.
If you can’t enter a region, you should contact the owner of the region to solve the issue first. Possible reasons for not being able to enter a region are:
- The region might be offline
- You are banned
- You don’t have moderate or adult regions enabled.
Please note that MadPea is not responsible if you are banned from a store/region and are not able to complete any game or hunt.
Make sure you are at a location that has the MadPea experience enabled, like the MadPea sim. Add the game HUD there. You can also add the MadPea experience to your home sim or parcel (if you have the ability) by clicking on your sim name at the top of your viewer. An ‘About Land’ box will appear.
- Go to the ‘Experiences’ tab. In the Allowed Experiences box, click the Add button. When the Choose Experience box pops up, type in MadPea, and click Go.
- You will see the MadPea experience listed. Make sure it is highlighted and click OK.
That’s it! You now have then MadPea experience enabled on your sim/parcel.
First, try removing your HUD and then re-adding it. Then try relogging, because many times it is a lag-based issue.
If it is still glitching after that, please file a support ticket at http://support.madpeagames.com/. A CSR will be in contact within 24-48 hours.
Try going to another sim and attaching it there. Also try taking off some of your avatar attachments since there are a limited number of attachment points. If that doesn’t work, please try a relog.
Yes, our HUD systems save your game where you left off.
Of course! Other Peas love to help out. Make sure you join our MadPea (or MadPea Unlimited) group, and just ask for assistance. Be careful to not post spoilers, just ask for help in the game or hunt you are in at the moment.
The help you get will be from other players. These helpers are NOT part of the MadPea crew. They are fellow Peas who have already played the game so please be nice to them!
You may see MadPea crew in channel (their text will be bold), but they are not allowed to give clues or hints, so please don’t ask them directly.
Product
MadPea items are sold “as is”. Permissions can not be changed. Additionally, MadPea does not accept custom requests.
MadPea has a no refund policy and only offers refunds on double purchases. In the case of a double purchase, please send your request and transaction history on a notecard to Pandagroov Windstorm.
Send your refund request and transaction history on a notecard to Pandagroov Windstorm, who will refund you.
We have a rezzer platform located at https://maps.secondlife.com/secondlife/MadPea/127/27/2563 that contains many of our items too big to display in the store.
If you still do not see what you are looking for there, contact Customer Service who will be happy to rez an item for you.
For items purchased in the store, click the redelivery sign at the front desk in the mainstore: HERE
For items purchased via the marketplace, visit the marketplace for redelivery.
Please note that MadPea is not responsible for old-style gacha and other transferable products purchased through other MarketPlace vendors.
Go to the front desk of the main store and click the redelivery sign on the front of the desk: HERE
MadPea no longer accepts trade-in of any past gacha items.
Effective September 1st, 2021, Linden Lab prohibited the use of Gacha Machines to sell items.
MadPea immediately ceased using gacha machines and repacked our items as individuals and/or sets and chose to retire others.
We did allow the Rare items from our gacha sets to be traded until December 31st 2021. We removed our trade stations after that date.
General
Shoppers can earn 10% store credit on general purchases of most MadPea items. Exceptions include gift cards, gacha-like/follow-up/next-up machines, location hunt objects, and MarketPlace purchases.
Select Marketplaces purchases can earn L$100 store credit, and those items come with info and instructions on how to claim said credit.
Please note that if a discount sale is on, the sale discount will override the store credit discount, being the higher value. No credit will be earned on these purchases.
You can submit a ticket for support to http://support.madpeagames.com/ and our CSRs will get back with you within 24-48 hours.
Please note that if you are a role player in Second Life in need of customer service from our team members, we kindly ask that you approach for help out of character (OOC), and be understanding of any of our crew that may ask you to please continue the conversation OOC when needed, so that we may give you the proper customer service promptly.
We know our Peas are bursting with enthusiasm, but we don’t accept game ideas or concepts. We have enough ideas of how to surprise you well into the next millennium!
We love to hear from our Peas! Contact us at [email protected]
You bet we do! You can follow our social media to keep up to date with what’s going on at MadPea as well as sneak peeks, contests, and giveaways!
Flickr: https://www.flickr.com/photos/madpeaproductions/
Facebook:https://www.facebook.com/MadPea
Youtube:https://www.youtube.com/channel/UC-W1pruw6TnlGL8S0hffG6Q
Twitter:https://twitter.com/MadpeaGames
There is lots to discover at MadPea and always new games, products, competitions, giveaways and madness! Keep up to date in the following ways:
– Check our website, https://www.madpeagames.com/.
– Read Group Notices for the last 14 days of events and announcements
– Ask in Group Chat!
Unlimited
MadPea Unlimited is a fantastic way to access MadPea games and products, including exclusive content. Join the MadPea Unlimited group for a whole host of benefits that makes this an enticing seasonal option for our Peas.
Access to the MadPea Unlimited group is available in a seasonal block that will run for 3 months at a time.
You can join the group at any point during the season, but the earlier you join, the more time you will have to enjoy all the membership benefits on offer! The group will be cleared at the end of the Season.
More information, including season dates and a full list of that season’s benefits, can be found here
Membership benefits may vary from season to season, but they typically include FREE access to up to a minimum of 12 new product releases, new game and hunt HUDS, special early access to our games, monthly group gifts, exclusive giveaways, 25% discount on all main store products except game HUDS and a collectible souvenir!
More information, including season dates and a full list of that season’s benefits, can be found on the main webpage under the MadPea Unlimited tab
You can become a member of the MadPea Unlimited group simply by paying to join the group. Don’t forget you will be a member for only as long as the season remains, so join up early for maximum value!
More information, including that season’s group join fee and a full list of that season’s benefits, can be found under the MadPea Unlimited tab.
All are welcome to join the MadPea Unlimited group and enjoy our madness! You don’t have to be in the main MadPea group first.
Of course not. Membership of MadPea Unlimited is completely optional.
However, please note that some content, games and collectibles may only be available for the MadPea Unlimited members and won’t be sold or distributed again.
The group gifts are exclusive to the season but available for a cost to everyone after the season has ended.
You can join a season throughout the whole period it’s available. The earlier you join, the longer you can enjoy the season’s benefits.
However, if you choose to join the season ‘late’ – whether it is one month or one day before the season closes – you will not be entitled to a refund. In addition, membership may not be fully or partially carried over to the next season for any reason.
Be careful if you decide to leave the group before the end of the season. If you change your mind, you will have to pay again to rejoin and no refunds will be given.
This also applies to anyone who leaves the group ‘accidentally’!
We know this is a considered purchase for many of our Peas and want you to be entirely satisfied. If you have any questions not covered here, the following options are available:
- We post a lot of information on our website, and details of MadPea Unlimited can be found HERE.
- Check the Notices in the MadPeas group for updates, offers, and announcements!
- Ask Customer Service! We will get back to you promptly and within 24-48 hours. Simply submit a ticket for support here: https://support.madpeagames.com/
- If your questions are general or are about something else MadPea-related, check out our main FAQs
