You can submit a ticket for support and our CSRs will get back with you within 24-48 hours. http://support.madpeagames.com/.
Please note that if you are a role player in Second Life in need of customer service from our team members, we kindly ask that you approach for help out of character (OOC), and be understanding of any of our crew that may ask you to please continue the conversation OOC when needed, so that we may give you the proper customer service promptly.